This course is designed for candidates looking to advance their career within the business services sector, specially who wish to work as an Assistant Manager (Hospitality), Front Desk Supervisor or Team Leader, Bar Supervisor or Team Leader, Duty Manager, Assistant Tour Manager/Coordinator.
Must be 18 years of age on commencement.
Successful completion of Year 12 or equivalent and /or above.
Pre-Training analysis might be required.
English Language (International Students):
IELTS 5.5 or higher with a minimum score of 5.0 in each band Or
Equivalent (e.g. EAL/ESL, ISLPR, CSWE etc.) English language test scores; or assessed as equivalent
Total number of units is 21
9 core unit
12 elective units
|BSBDIV501||Manage diversity in the workplace||Core|
|SITXCCS007||Enhance customer service experiences||Core|
|SITXFIN003||Manage finances within a budget||Core|
|SITXHRM001||Coach others in job skills||Core|
|SITXHRM003||Lead and manage people||Core|
|SITXMGT001||Monitor work operations||Core|
|SITXWHS003||Implement and monitor work health and safety practices||Core|
|SITXFSA001||Use hygienic practices for hospitality service||Elective|
|SITXCCS008||Develop and manage quality customer service practices||Elective|
|SITXFIN004||Prepare and monitor budgets||Elective|
|SITXWHS002||Identify hazards, assess and control safety risks||Elective|
|BSBSUS401||Implement and monitor environmentally sustainable work practices||Elective|
|SITXFSA002||Participate in safe food handling practices||Elective|
|SITXINV002||Maintain the quality of perishable items||Elective|
|SITXCCS002||Provide visitor information||Elective|
|SITXGLC001||Research and comply with regulatory requirements||Elective|
|SITXEBS001||Use social media in a business||Elective|
|BSBITU401||Design and develop complex text documents||Elective|
|*SITHIND004||Work effectively in hospitality service||Core|
This qualification is delivered over a period of one and half year.
• Classroom based delivery (face – to – face)
• Attend 20 hours per face – to – face full time study.
• face – to – face delivery includes lecture, group activities, and pair work and class presentations
• Combination of assessment tasks such as case studies, group tasks, written tasks, report and easy writing, work placement, presentation and practical demonstration.
• Competency based assessment
• *Work placement component of 200 hours
Tuition Fee: $18,000 ($3,000 per Term)
Application fees: $200 * Non-Refundable
Material Fees: $100 Per term
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